How will my order be delivered and how much will it cost?
Please see our "Delivery and Returns" page.
What is your Returns Policy?
We are committed to customer satisfaction. All purchases may be returned for a refund within 7 days from receipt of your purchase. Returns on any products must be complete, unused and returned in the original packaging with all tags attached. All returns must be in writing so please email with the order reference, purchase date, product description and your contact phone and email address. If the product is not being returned to due any fault, the refund will only cover the product cost and not include the original delivery costs
What if my Goods arrive damaged or with defects?
We take special care to package our products for protection against any damage during the shipping process. We ask you to thoroughly check your purchases for any damages and or defects upon delivery. Should your purchase have any damage or defects upon delivery, we will arrange for you to receive a full refund including Postage & Packaging costs. You will need to contact us via email within 24hrs of receipt of your purchases to receive a full refund including Postage & Packaging costs.
My item is not what I thought it would be?
If you wish to return your purchase for a refund, contact us within the 7 days from receipt of your purchase. Refunds will take place within 30 days of written notice to us. Customers are responsible for Postage & Packaging costs on returned items. Customers are responsible for packages until they reach us therefore we recommend using a delivery service which requires a signature and insurance in the event of lost packages.
Can Products be Custom Manufactured?
We can manufacture products to your requirements, from simply adding your logo to our standard products through to complete custom design & manufacture. Contact us with your requirements and we will advise cost and lead time accordingly
What if I want to Change My Order?
Orders can be changed prior to dispatch, please contact us by e-mail or phone to inform us of your alterations and we will organise to changes to your order and subsequent additional payments or refunds accordingly. Should the order have already been shipped our "Returns & Refunds" policy would need to be followed for items not required, any additional items will need to treated as a new order.
Can I Change a Custom Manufactured Order?
Custom manufactured orders can be altered during the process, contact us with your requirements, we will then advise the impact of your alterations to the manufacturing schedules and if any additional costs will be incurred due to the alterations. Costs incurred by alteration of specification will be the responsibility of the customer.
What if I want to Cancel My Order?
Orders of stock products may be cancelled or changed at any time prior to dispatch at no charge. In the event your package has been shipped before cancellation notification, follow instructions for returns.
Orders of custom manufactured products can be cancelled prior to dispatch, however the customer will be liable for costs incurred in the manufacture of those products up to the point of cancellation
What if I place an order during one of your factory shutdowns?
Any orders placed during either our summer or Christmas shutdowns will be processed on our return and it can take 2-3 days after we re-open to get any back orders up to date