These online shopping terms of sale apply to all orders which you, the  customer  place using our website www.graingerguitarparts.com. Please  read them carefully  before placing your order and print a copy for future reference.

By using this website you accept and agree to  be bound by these online Shopping  Terms of Sale, our Privacy Policy and  our Terms of Use that together constitute the entire agreement between us. Nothing in these Online Shopping Terms of Sale  affects your statutory rights, either as a consumer or otherwise.

Privacy and Communications -
When  you place your order, we collect certain  personal and transactional  information (e.g. name, address, email address). We  do not store credit  card details nor do we share customer details with any 3rd  parties.  For full details on how we use this information please see our Privacy   Policy.

To fulfill our obligations to you under these Online  Shopping Terms of Sale we  communicate with you by e-mail. You agree to  receive communications from us  electronically and that electronic  communications will satisfy any legal  requirement for communications in  writing.

The contract between us -
When you  place an order to purchase items using our  website this is an offer by  you to us to purchase those items. We will confirm  receipt of your  order by sending you an email summarizing the details of your  order  ("Order Confirmation E-mail"). We accept your order only when we send an   e-mail confirming that we have dispatched the items in your order  ("Dispatch  Confirmation E-mail"). The contract between us is formed at  the point we send  the Dispatch Confirmation E-mail in respect of those  items mentioned in the  Dispatch Confirmation E-mail. If your order  contained a number of items and the  Dispatch Confirmation E-mail  mentions only some of them, those items which have  yet to be dispatched  to you do not form part of that contract. All goods remain  our  property until paid for in full.

Under 18's -
We  only sell items to adults (i.e. those aged 18 or over). If you  are  under 18, you may use this Website only with the permission of a parent  or  guardian.

Colours, specifications and dimensions of products  -

We have made every effort  to display the colours, specifications and  dimensions of items on this website  as accurately as possible. The  colours you see will depend on the resolution of  your monitor and we  cannot guarantee that your monitor's display of any colour  will reflect  accurately the colour of the item delivered. We may from time to  time  vary the dimensions, specifications and quantities of items displayed on our website without prior notice.

Orders for Delivery Outside the United Kingdom -
The  products specified on this  website are suitable and approved for use for customers within the United  Kingdom. Customers who choose to  purchase items for usage and distribution to  locations outside the United Kingdom do so at their own risk and have a personal   responsibility regarding compliance with local laws. For buyers outside  of the United Kingdom, import duties, taxes, and charges are not  included in the  product price or shipping cost. These charges are the  buyer's responsibility.  Please check with your country's customs office  to determine what these  additional costs will be prior to buying.

Delivery, Refunds and Returns -
Please see our 'Delivery and Returns' page for  details of our Delivery, Refunds and Returns Policy.

Prices -
Products are charged in GBP sterling at the prevailing exchange rate at  the time you place your order.

Although we try to ensure that all prices on the website are accurate,  errors  may occur. If we discover an error in the price of items you  have ordered, we  will contact you as soon as possible. You will have  the option of either  reconfirming your order at the correct price or  cancelling it. If we are unable  to contact you, we will treat your  order in respect of the incorrectly priced  item as cancelled.

Payment -
You  may pay for the items which you order online using a credit &  debit  card or paypal. We do not  offer  credit facilities or credit accounts and all goods remain our  property until  paid for in full.

Cancellations -
If  you wish to cancel your order, please contact our Customer  Services  Department as soon as possible. As we try to process orders immediately it may not always be possible to prevent an order from being  dispatched. If your  order has already been dispatched you may return the items to us in accordance with our Returns Policy.

Delays -
We  make every effort to dispatch orders within 2-3 working days. If we are   unable to dispatch your order within a reasonable period (5 working  days), we  will contact you to discuss your options.

Events  beyond our reasonable control - We will not be responsible to you for  any  delay or failure to comply with our obligations under these On-line  Shopping  Terms of Sale if the delay or failure arises from any cause  beyond our  reasonable control.

Alterations to this Website and Terms and Conditions -
We  reserve the right at  any time to make changes to this Website, these  On-line Shopping Terms of Sale,  our Privacy Policy and our Terms of  Use. You will be subject to the policies and  terms and conditions in  force at the time you use the Website or order items  from the Website.  Changes which we are required to make by law could apply to  orders  which you have already made. If any of the terms and conditions forming   the contract between us are deemed invalid, void or unenforceable for  any  reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

 IMPORTANT LEGAL NOTICE  

ATTENTION:

This  legal notice applies to the entire contents of the websites under the  domain name www.graingerguitarparts.com ("website") and to any  correspondence by e-mail between us and you. Please read these terms  carefully before using this Website. Using this Website indicates that  you accept these terms. If you do not accept these terms, do not use  this Website. This notice is issued by Hi-Spec Precision Engineering  Ltd ( Company).   www.graingerguitarparts.com is a trading name.

1.0 - INTRODUCTION  

1.1 - You may access this Website without registering your details with us

1.2  - By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal  notice in full, you must leave this Website immediately.

1.3  - The Company may revise this legal notice at any time by updating this  posting. You should check this Website from time to time to review the  then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly  designated legal notices or terms located on particular pages at this  Website.

2.0 - LICENCE  

2.1 - You are permitted to print and download extracts from this Website for your own personal use on the following basis:

(a) no documents or related graphics on this Website are modified in any way;

(b) no graphics on this Website are used separately from accompanying text; and

(c) the Company's copyright and trade mark notices and this permission notice appear in all copies.

2.2  - Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without  limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of  extracts from this Website other than in accordance with paragraph 2.1  above for any purpose is prohibited. If you breach any of the terms in  this legal notice, your permission to use this Website automatically  terminates and you must immediately destroy any downloaded or printed  extracts from this Website.

2.3  - Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private  electronic retrieval system or service without the Company's prior  written permission.

2.4 - Any rights not expressly granted in these terms are reserved.

3.0 - SERVICE ACCESS  

3.1  - While the Company endeavors to ensure that this Website is normally  available 24 hours a day, the Company shall not be liable if for any  reason this Website is unavailable at any time or for any period.

3.2  - Access to this Website may be suspended temporarily and without  notice in the case of system failure, maintenance or repair or for  reasons beyond the Company's control.

4.0 - VISITOR MATERIAL AND CONDUCT  

4.1  - Other than personally identifiable information, which is covered  under the Privacy Policy, any material you transmit or post to this  Website shall be considered non-confidential and non-proprietary. The  Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute,  incorporate and otherwise use such material and all data, images,  sounds, text and other things embodied therein for any and all  commercial or non-commercial purposes.

4.2 - You are prohibited from posting or transmitting to or from this Website any material:

(a)  that is threatening, defamatory, obscene, indecent, seditious,  offensive, pornographic, abusive, liable to incite racial hatred,  discriminatory, menacing, scandalous, inflammatory, blasphemous, in  breach of confidence, in breach of privacy or which may cause annoyance  or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c)  which constitutes or encourages conduct that would be considered a  criminal offense, give rise to civil liability, or otherwise be contrary  to the law of or infringe the rights of any third party, in the UK or  any other country in the world; or

(d)  which is technically harmful (including, without limitation, computer  viruses, logic bombs, Trojan horses, worms, harmful components,  corrupted data or other malicious software or harmful data).

4.3 - You may not misuse the Website (including, without limitation, by hacking).

4.4  - The Company shall fully co-operate with any law enforcement  authorities or court order requesting or directing the Company to  disclose the identity or locate anyone posting any material in breach of  paragraph 4.2 or paragraph 4.3.

5.0 - LINKS TO AND FROM OTHER WEBSITES  

Links  to any third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The  Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or  availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results  that may be obtained from using them. If you decide to access any of the  third party websites linked to this Website, you do so entirely at your  own risk.

6.0 - DISCLAIMER  

6.1  - While the Company endeavors to ensure that the information on this Website is correct, the Company does not warrant the accuracy and  completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this  Website may be out of date, and the Company makes no commitment to  update such material.

6.2  - The material on this Website is provided "as is", without any  conditions, warranties or other terms of any kind. Accordingly, to the  maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations,  warranties, conditions and other terms (including, without limitation,  the conditions implied by law of satisfactory quality, fitness for  purpose and the use of reasonable care and skill) which but for this  legal notice might have effect in relation to this Website.

7.0 - LIABILITY  

7.1  - The Company, any other party (whether or not involved in creating,  producing, maintaining or delivering this Website), and any of the  Company's group companies and the officers, directors, employees,  shareholders or agents of any of them, exclude all liability and  responsibility for any amount or kind of loss or damage that may result  to you or a third party (including without limitation, any direct,  indirect, punitive or consequential loss or damages, or any loss of  income, profits, goodwill, data, contracts, use of money, or loss or  damages arising from or connected in any way to business interruption,  and whether in tort (including without limitation negligence), contract  or otherwise, in connection with this Website in any way or in connection with the use, inability to use or the results of use of this  Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses  that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website  or your downloading of any material from this Website or any websites  linked to this Website.

7.2 - Nothing in this legal notice shall exclude or limit the Company's liability for:

(a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

(b) fraud; or

(c) misrepresentation as to a fundamental matter; or

(d) any liability which cannot be excluded or limited under applicable law.

8.0 - GOVERNING LAW AND JURISDICTION  

This  legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall  be subject to the exclusive jurisdiction of the English courts.  Use by you of this Website implies that you submit to the exclusive  jurisdiction of the English Courts.