Privacy Policy

This privacy policy describes how Hi-Spec Precision Engineering T/a Grainger Guitar Parts protects and uses the information you give the company when using this website.

Any personal information requested when using this website will only be in accordance with this privacy policy.

On placing an order you will be asked to provide your name, email address (for communication purposes only), your delivery & billing address and you will be required to enter your credit/debit card details under secure SSL protection. Your information is sent encrypted and protected by both our SSL server  (https://) and by the servers of PayPal or Stripe, depending with which method to choose to pay.

We reserve the right to edit or modify this policy when necessary.  The most current and correct version will always be displayed on this  page.

How we use this information

Collecting this information helps us to understand what you are looking for from the company which enables us to improve the website  and/or offer improve products and services.

We may use your information;

- For our internal customer database

- To improve our services and products

- To contact you in response to a particular enquiry and/or order

- All personal data is processed and stored securely for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

- You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it. Simply request this in writing.

You will only ever receive two emails from us from each transaction: 1) your order confirmation and 2) confirmation that your order has been shipped.  From time to time promotional e-mails are sent, should you wish to not receive these emails please contact us to have your details removed from our database

We will never share your personal information with any third  party.

Cookies

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. 

Cookies do not allow us access to your computer or your information apart from the information that you choose to share with us.

We will never pass on, lease or sell your information to any third-party unless ordered to do so by law.  Any personal information we  hold about you is protected under the Data Protection Act 1998.

We will always hold your information securely and pride ourselves on the transfer of secure information.

This privacy policy was last updated on the 29/08/2025.